We accept returns within 7 days of delivery only if the item is unused, unopened, and in original packaging. To request a return, contact us with your order number and reason.
Any opened packs or boxes, used or damaged items not caused by us, clearance or final sale items, and gift cards cannot be returned.
Once your returned item is received and inspected, we will notify you of approval or rejection. If approved, refunds are issued to the original payment method and may take 5 to 10 business days to process. Shipping charges are non-refundable. 5% processing refund fee to cover what we cant control. Full refund on incorrect item being shipped.
The only way we sell damaged items is when its in the name of the product and will have all pictures provided in the listing, if incorrect items contact us within 48 hours of delivery with photos. We will replace or refund at no extra cost. We are not responsible for transportation issues. We take pride in our packaging and “over package” items to make sure items are secure and safe.
Items are replaced only if the wrong item. Contact us with your order details for exchange requests.
Customers are responsible for return shipping unless the item is incorrect. We recommend using a trackable shipping service.
If you have not received your refund, check your bank account, contact your payment provider, and if still not received, email us.
For return or refund requests: If theres a special/certain issue with the item also email and we can work something out.
Email: admin@oilizardcardshop.com
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